Employment Opportunities

Welcome to the Pencor Employment Opportunities Website. Inside you will find a listing of each of our divisions and job openings.

Start your employment search by simply clicking on one of the divisions in the box below. You can easily return to this page by clicking on the "Return to Start Page" link.

We are an Equal Opportunity Employer

PenTeleData

Systems Administrator Wednesday, July 15, 2009 Systems Administration - Palmerton, PA Department Available Positions: 1     Job Summary: PenTeleData, a leader in internet Hosting Services, is agressively hiring Systems Administrator to maintain and deploy hosting services. This highly skilled group of Administrators is responsible for the setup and monitoring of PenTeleData (PTD) advanced Systems and commercial customer accounts. Taking a proactive approach, this team addresses situations that may arise to be resolved transparently to the end user and, in many cases, preventing costly service interruptions. In the unlikely event of a service or customer interruption, this group will directly interface with customers, other employees and vendors, to quickly and efficiently resolve the issue. Listed below are some responsibilities of the Systems Administrator: - Respond to incoming customer and internal ticket queries - Provide a high level of technical understanding for problem tickets. - Mentor new employees as assigned. -Maintain a daily personal work report. - Understand internal PenTeleData (PTD) Systems Design. - Provide support to commercial customers; consult with Networking, Engineering and Technical Support when necessary. - Interact with Hardware and Software vendors when troubles need intervention from non-PTD agencies. - Use escalation standards and personal judgment to ensure timely resolution of customer problems. - Set-up and maintain various technologies which include but are not limited to DNS, SMTP, NNTP, LDAP, FTP, HTTP, SSL, SQL, RWHOIS Services. Job Qualifications: •Possess a strong work ethic and good attendance record •Exceptional troubleshooting, customer and communication skills are a must. •Certification for RedHat Linux or Microsoft •Two years of LAN and or Systems Administration experience. •Comprehensive understanding of TCP/IP •Experience with Windows 2000, Linux (RedHat), Unix (Solaris) Operating Systems •Understanding of DNS, SMTP, NNTP, POP3, LDAP, DHCP, FTP services. •Understanding of Web Server Software, Microsoft IIS, Apache. •Knowledge of troubleshooting tools including ping, traceroute, telnet and ftp. •Have a working understanding of ARIN and IP Address Allocation •Knowledge of SQL, Perl, ASP, PHP and Unix Shell Scripting. •NFS basics. •Knowledge of firewall principals. •A knowledge of and experience with USENET. •The ability to work varied hours (swing shifts). •Able to be on-call during off-work hours. •Two to four years Computer Science or 3-4 years of experience in the electronics/communication/computer industry. Hours: Monday-Friday, 11:00 P.M.-7:00 A.M. Contact: resumes@pencor.com Return to the Pencor Employment Opportunities StartPage.

Network Support Specialist Wednesday, July 15, 2009 Network Control Center - Palmerton, PA Department Available Positions: 1     Job Summary: PenTeleData, a leader in Data Transport technologies, is aggressively hiring Specialists to monitor, repair, and escalate core network situations in our Network Control Center (NCC). This highly skilled group of Specialists is responsible for monitoring PenTeleData’s (PTD) advanced ATM network, routers, switches, access devices and commercial customer accounts. These specialists proactively monitor the network, preventing costly service interruptions by transparently resolving any service issues quickly and effectively. In the event of a core service or customer interruption this group will directly interface with customers, other employees, and vendors to quickly and efficiently resolve the issue(s) and frequently perform root cause analysis. Job responsibilities include: -Monitor and respond to core network service outages and follow through to resolution -Monitor and respond to customer network service outages and follow through to resolution -Monitor and maintain internal and customer link utilization to maintain Quality of Service -Coordinate and communicate with Field Service Personnel to resolve service outages -Investigate, track, and block potential attacks that may affect network service -Provide first and second level support to commercial customers -Support, troubleshoot, and resolve issues from managed network customers -Interact with Telco service providers to resolve dedicated circuit service outages -Use escalation standards and judgment to quickly resolve service outages -Regularly communicate to customers and other employees the network’s “health” -Provide second-level support to residential technical support for complex problems -Escalate issues to and work with engineering and systems departments to resolve -Lead R&D projects to resolve major equipment incompatibilities and network issues -Interface with equipment vendors to troubleshoot service affecting issues -Monitor managed-customer firewall and VPN networks for access violations Job Qualifications: Preferred Skills: -Exceptional customer service and communication skills are a must -Excellent problem-solving skills -Two years experience with Local and Wide-Area Network troubleshooting -Experience with T1 facilities and customer equipment troubleshooting -Comprehensive understanding of TCP/IP and troubleshooting tools -Understanding of DNS, SMTP, NNTP, DHCP, Firewalls and Virtual Private Networks -Understanding of the technology behind routers, hubs, bridges, and switches -Understanding of Cable Modem, xDSL and Wireless technology -Understanding of dialup modems, remote access servers and terminal servers Recommended Skills: -Understanding of ATM (Asynchronous Transfer Mode) Networks -Knowledge of and experience with Cisco products -Cisco Certified Network Associate (CCNA) Certification -A knowledge of and experience with Marconi products -Experience with UNIX (Solaris) -The ability to work varied hours/shifts -The ability to be on-call during off-work hours Hours: 3p-11p. The ability to also work occasional 8a-5p, 11p-7a, weekends and Holidays is a plus. Shifts m Contact: resumes@pencor.com Return to the Pencor Employment Opportunities StartPage.

Supervisor Friday, January 15, 2010 Customer Service Department Available Positions: 1     Job Summary: PenTeleData, a leader in Data transport technologies, has an exciting career opportunity available for a detail-oriented Supervisor in the Customer Service Department. Responsibilities will include: ƒæ Handle questions / problems from CSRs ƒæ Speak with customers who are upset or need more assistance than a CSR can provide ƒæ Monitor daily activities in the department ƒæ Ensure that CSRs have projects to work on o Assign Engineering tickets and monitor progress ƒæ Make sure work stations are neat and orderly ƒæ Monitor dress code ƒæ Monitor phone calls for content and professionalism ¡V we want to ensure that staff provides the best customer service possible ƒæ Correspond with other departments to resolve issues ƒæ Attend weekly meetings to keep other supervisors aware of situations ƒæ Assist in Employee Evaluations ƒæ Handle disciplinary actions, if needed ƒæ Provide back up phone support, when needed ƒæ Other duties assigned by the Manager Job Qualifications: ƒæ Good Oral and Written skills are a must ƒæ Positive Attitude ƒæ Professional Demeanor ƒæ Good Typing Skills ƒæ Knowledge of Microsoft Word, Excel and Outlook ƒæ Ability to work as part of a team ƒæ Ability to be an effective team leader ƒæ Previous Customer Service Experience ƒæ Previous Supervisor Experience Hours: Monday ¡V Friday 1 pm till 10 pm Contact: resumes@pencor.com Return to the Pencor Employment Opportunities StartPage.

The Pencor Employment Opportunities Website was created by "PenTeleData" and is maintained by "Pencor".