Customer Care Specialist (Email / Chat)
Please Note: Next training class is scheduled to start on February 11th
Customer Care Specialists are needed in the Email/Chat division at our Lehighton Call Center to provide outstanding customer service by taking work orders, trouble calls and responding to online chats, emails and social media messages in addition to assisting customers with various account issues over the phone as needed in a pleasant and professional manner.
Must be able to help customers understand their invoices, account charges and payment options as well as provide information on our services, programming, equipment connection and any special product campaigns BRC is currently running in order to promote value and retain their business. Additionally, these representatives assist customers with payment arrangements on over-due accounts, review special report data and follow up with them on accounts. Must be able to communicate with customers effectively via electronic methods as well as over the phone as needed.
- H.S. Diploma or G.E.D.
- Minimum 1 year Customer Service experience preferred
- Excellent Communication Skills - Oral and Written
- Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred
- Excellent Customer Service Skills
- Excellent Grammar and typing skills
- Strong Organizational skills
- Excellent Problem Solving and Troubleshooting Skills
- Strong Sales / Negotiation Skills
- Time Management Skills
- Ability to communicate with customers effectively via electronic methods as well as over the phone as needed
- Ability to multitask in a fast-paced environment
- Ability to use proper phone and email etiquette
- Ability to create solutions and implement changes
- Ability to work well independently and as part of a team
- Ability to adapt to the changing needs of the company and department
- Ability to portray a cooperative, professional and positive attitude towards customers, managers and other co-workers
- Ability to perform duties efficiently while adhering to company policies and procedures
* Our CSR's must be able to meet and maintain company standards for customer care, accuracy, monitoring, attendance and call handling. To assist with these requirements, we provide ongoing training.