Dispatcher

Company: Blue Ridge Communications
Department: Dispatch
Location: Ephrata, Pennsylvania 17522
Job Type: Full Time
Shift: Wednesday-Friday, 10AM- 9PM and Saturdays 8AM-7PM
Pay Rate: $12.00/hr

A reliable dispatcher is needed to dispatch service calls, verify work orders for accuracy and assist Field Technicians with changes, pricing and special equipment needs. Will also be responsible for:

  • Filing completed work orders
  • Contacting customers when trouble shooting and/or scheduling work needs to be done
  • Monitoring system outages
  • Keeping Field Technicians informed of system problems

* Note: Training period will be a combination of remote and on-site learning. Once training is complete, agents will have the ability to work from home until Covid-19 restrictions are lifted or possibly long term if the agent proves successful working in a WFH setting. 

INDHP

 

 

Qualifications:

  • H.S. Diploma or GED
  • Previous experience working in a dispatch environment preferred
  • Familiarity with the Lancaster County area
  • Computer proficiency in Microsoft Office programs
  • Computer proficiency using the Internet and email
  • Excellent Communication Skills - Oral and Written
  • Excellent Organizational Skills
  • Excellent Time Management Skills
  • Ability to multitask and work efficiently in a fast paced environment
  • Ability to work on Saturdays if needed
  • Must have reliable transportation