Level 2 Technical Support Representative

Company: Blue Ridge Communications
Department: Level II
Location: Lehighton, Pennsylvania 18235
Job Type: Full Time
Shift: Wednesday-Saturday, 8AM-7PM
Pay Rate: $13.00/hr plus $0.50/hr shift differential

Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:

  • Equipment connectivity and functionality
  • Setting up customer equipment with ours to achieve the very best quality audio and video for their entertainment value
  • Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible
  • Video On Demand Issues
  • Digital Phone Issues – researching the problem and determining whether it can be resolved through education, escalation to our Provisioning Department or a house call

INDHP

Qualifications:

  • Minimum of 1 year Customer Service and/or Technical Support experience required
  • Tech Savvy
  • Strong Computer Skills - Microsoft Office Suite Proficiency Preferred
  • Strong Communication skills – Oral and Written
  • Proficient typing / Data Entry Skills
  • Excellent Customer Service and Phone skills
  • Excellent Problem Solving & Troubleshooting skills
  • Time Management Skills
  • Strong Organizational Skills
  • Strong negotiation and problem resolution skills
  • Ability to work as a team
  • Ability to multitask in a fast paced environment
  • Ability to adapt to change and the changing needs of the company and department
  • Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers
  • Ability to perform duties while adhering to company policies and procedures
  • Ability to create solutions and implement changes