Level II Technical Support Representative

Company: Blue Ridge Communications
Department: Technical Support
Location: Lehighton, Pennsylvania 18235
Job Type: Full Time
Shift: Sunday-Thursday, 10AM-7PM or Sunday-Wednesday, 10AM-9PM
Pay Rate: $16.00/hr

Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:

  • Equipment connectivity and functionality
  • Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value
  • Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible
  • Digital Cable and Video On Demand Issues
  • High Speed Internet and Wireless Set-Up and Troubleshooting
  • Digital Phone Issues – Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call
  • Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance
  • Communication and escalation with internal teams, and external vendors
  • Project-Based assignments for Proactive Monitoring and Quality Assurance


Full-Time employees receive:

  • Comprehensive paid training
  • Company paid Medical, Dental, Vision and prescription plan
  • Company paid Pension Plan
  • Company matched 401K Plan
  • Paid Time Off
  • Tuition reimbursement program
  • Wellness Program Incentives
  • Advancement Opportunities




  • H.S. Diploma or G.E.D.
  • Minimum of 1 year Customer Service and/or Technical Support experience required
  • Tech Savvy
  • Strong Computer Skills - Microsoft Office Suite Proficiency Preferred
  • Strong Communication skills – Oral and Written
  • Proficient typing / Data Entry Skills
  • Excellent Customer Service and Telephone skills
  • Excellent Problem Solving & Troubleshooting skills
  • Time Management Skills
  • Strong Organizational Skills
  • Strong negotiation and problem resolution skills
  • Ability to work as a team
  • Ability to multitask in a fast paced environment
  • Ability to adapt to change and the changing needs of the company and department
  • Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers
  • Ability to perform duties while adhering to company policies and procedures
  • Ability to create solutions and implement changes