Business Office Representative

Company: Palmerton Telephone
Department: Business Office
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: Monday-Friday, 8AM-5PM
Pay Rate: $10.50-12.00/hr, based on education and experience

The Business Office Representative assists with supporting all aspects of the business office.  The ideal candidate will be able to answer calls, create service orders, apply cash or credit payments at the payment counter or over the phone as well as any other tasks assigned by Director of Customer Service.

Job Responsibilities Include:

  • All aspects of Order Entry and product knowledge
  • Manually creating accounts in billing platform
  • Manually creating service orders for specific customer requests (Disconnects, Number Changes, Feature Changes, Calling Plans, Address Changes, Installs, etc.)
  • Manually extracting files for submission through the various portals
  • Creating and processing Trouble Tickets
  • Interacting with customers on a daily basis
  • Interacting with various departments within Palmerton Telephone and sister companies
  • Answering phone calls to support representatives, technicians, customers, etc.
  • Assisting with various error reports and audit reports to maintain the highest level of accuracy possible
  • Managing daily orders to establish they are ready for technician on scheduled due date
  • Replying to company and customer emails in a timely fashion
  • Applying payment (cash and credit card) to customer’s accounts in various billing systems

INDHP

Qualifications:

  • High School Diploma or Equivalent
  • A minimum of one (1) year experience with Customer Service preferred
  • Strong background in Telecommunications preferred
  • Excellent Communication Skills - Oral and Written
  • Excellent Organizational Skills
  • Excellent Problem Solving Skills
  • Excellent Math Skills
  • Excellent Computer Skills - familiarity with multiple software applications and various operating systems
  • Proficiency using Microsoft Office programs
  • Strong Teamwork Skills
  • Strong Organizational Skills
  • Ability to portray a neat and professional appearance at all times
  • Ability to maintain daily workload with minimal assistance
  • Ability to gather pertinent data for reporting and record maintenance