Assistant Technical Support Trainer

Company: PenTeleData
Department: Technical Support
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: 7AM-3PM (Must have flexible schedule to include weekends, holidays and other shifts as needed)
Pay Rate: Bases on Education and experience

**The Technical Support Assistant Trainer position is a hybrid work-from-home opportunity however, in-house training and project support will require the applicant to work from the office as needed.**

The Assistant Technical Support Trainer will be responsible for preparing, conducting and evaluating technical training programs. Creating documentation and other materials to be used in programs and training exercises for department staff, while enhancing customer experience.

General Duties Include:

  • Assisting with designing, developing and delivering individual and/or group training and instructional programs; includes training outline, job/visual aids and standard department operating procedures using electronic and/or other training methods and formats
  • Participating in the analysis, implementation, testing and documentation of training/educational systems
  • Researching and studying advancements in technologies and methods; evaluating the effectiveness of training and development programs
  • Recommending and/or implementing innovative solutions, modifications and enhancements to technical instructional delivery and presentation method based on best practices
  • Participating in cross functional project teams
  • Managing the training program in accordance with department, company and partner needs
  • Assisting staff with call volume (Outages, low staffing, inclement weather)
  • Performing miscellaneous job-related duties as assigned

Qualifications:

  • H.S. Diploma or G.E.D.
  • Some Computer Classes
  • Experience with most Windows operating systems
  • Experience with the Macintosh operating systems
  • Public speaking and training experience is recommended
  • Prior experience in dealing with the public
  • Prior experience in troubleshooting technical problems
  • Working knowledge of Microsoft products
  • Thorough understanding of Internet related software and tools
  • Understanding department policies, procedures and guidelines as outlined
  • Excellent Problem Solving/ Troubleshooting Skills
  • Excellent Customer Service and Phone Soft Skills
  • Excellent Organization Skills
  • Strong Communication Skills – Oral and Written
  • Networking Skills and Topology
  • Ability to work effectively and professionally as part of a team
  • Ability to multitask in a fast paced environment
  • Ability to adapt to change and the changing needs of the company
  • Ability to work one-on-one with new employee(s) or in a group environment and assist current trainer as needed
  • Ability to interact effectively and professionally with customers and co-workers on a daily basis