Backbone Engineering Supervisor

Company: PenTeleData
Department: Backbone Engineering
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: Monday-Friday, 8AM-5PM (off hours availability required)
Pay Rate: Bases on Education and experience

PenTeleData, the industry leader in data transport, Internet, Wi-Fi, security and consultative services throughout the Northeast, is seeking a Backbone Engineering Supervisor to guide continued expansion of our core DWDM and MPLS network.

The Backbone Engineering Supervisor will work directly with the Backbone Engineering Manager on day-to-day operation for the department and closely with the Engineering group to keep the network humming.  Being highly skilled in all areas of routing, switching and security are a must along with having the ability to mentor and coach the engineering team.

Typical duties required for the position include:

  • Providing daily back-up to the Backbone Engineering Manager
  • Being a technical escalation point for the Backbone Engineering team
  • Managing scheduling with the Engineering group
  • Rallying team members and assigning key players to resolve network impacting issues while overseeing them through to resolution
  • Analyzing issues and identifying root-causes along with providing feedback on areas to improve
  • Reviewing Engineering change-management documentation to catch issues before they make it to production during implementation
  • Assist with new product development strategies
  • Other duties as needed by management


  • Bachelor’s Degree in Engineering, Computer Science or Electronics or 5-10 years of progressive experience in related industries
  • Cisco Certifications from CCNA and up
  • Valid PA Driver’s License and good driving record
  • Must have a very strong background in all routing protocols, switching, ROADM systems and metro Ethernet technologies
  • Must have a solid, progressive background in the service provider industry
  • Previous experience with an ISP or large, multi-city enterprise network
  • Familiarity with routing, switch and metro Ethernet standards.
  • Exceptional Customer Service / Interpersonal Skills
  • Exceptional Communication Sills – oral and written
  • Exceptional Organizational Skills - demonstrate logical thinking and organize large amounts of data and consolidate it into meaningful information
  • Strong ability to leverage Microsoft suite of products; Outlook, Excel, Word and SharePoint
  • Ability to interact with others effectively and professionally on a daily basis
  • Strong ability to multitask
  • Ability to remain calm and collected during highly stressful situations