Billing Customer Service Representative

Company: PenTeleData
Department: Commercial Sales
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: Monday-Friday, 8M-5PM
Pay Rate: $12.00/hr

PenTeleData, a leader in Data Transport Technologies, has an exciting career opportunity available for a detail-oriented Billing Customer Service Representative.
General Duties will include:

  • Taking calls from the que for Commercial Customers to explain invoices / answer billing questions
  • Working with delinquent accounts
  • Processing payments and credit card charges
  • Making adjustments and credit accounts
  • Processing work orders for billing changes, additions and cancellations
  • Suspending and reactivating accounts
  • Responding to voicemails, Combill and Prosales emails
  • Assisting with service of Commercial and Educational accounts via billing reports
  • Assisting in the opening of CRM and lead tickets and working with SalesForce opportunities
  • Interacting with other PTD departments and partners as needed on a daily basis
  • Other duties as needed

INDLP

Qualifications:

  • H.S. Diploma or G.E.D.
  • Previous Customer Service Experience
  • Previous Billing Experience Preferred
  • Working knowledge of the Internet
  • Working knowledge of Microsoft Office Suite - Email, Word and Excel
  • Good Customer Service Skills
  • Good Communications Skills - Oral and Written
  • Excellent Math Skills
  • Good Typing¬† / Data Entry Skills
  • Good Follow Up Skills
  • Good Time Management and Organizational Skills
  • Ability to work effectively and professionally both independently and as part of a team