Commercial Sales Billing Customer Service Representative

Company: PenTeleData
Department: Commercial Sales
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: Monday-Friday, 8AM-5PM
Pay Rate: Based on education and experience

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Billing Customer Service Representative to perform the following duties:

  • Answering telephone calls: Explaining invoices, answering billing questions and other general questions
  • Working with delinquent customers
  • Processing payments and credit card charges
  • Making adjustments and crediting accounts
  • Processing Work Orders: requests for billing changes, adding and/or cancelling services
  • Suspending and reactivating accounts
  • Responding to voicemail, Combill and Prosales emails
  • Assisting with the servicing of Commercial and Educational Accounts via billing reports
  • Assisting in the opening of CRM and lead tickets and working with SalesForce opportunities
  • Interacting with other PTD departments and partners as needed on a daily basis
  • Other responsibilities as deemed necessary



  • H.S. Diploma or G.E.D.
  • Previous Customer Service Experience
  • Previous Billing Experience Recommended
  • Working Knowledge of Microsoft Word and Excel
  • Good understanding and proficiency using the Internet
  • Excellent Math Skills
  • Excellent Customer Services Skills
  • Excellent Communications Skills – Oral and Written
  • Excellent Time Management Skills
  • Good Typing Skills
  • Ability to follow up accordingly with customers and work order processes
  • Ability to work independently as well as part of a team