Commercial Sales Customer Service Representative

Company: PenTeleData
Department: Commercial Sales
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: Monday-Friday, 8AM-5PM
Pay Rate: Based on experience

A friendly and professional Customer Services Representative is needed in the Commercial Sales Department.

Responsibilities Include:

  • Answering Telephones
  • Processing changes to existing accounts and setting up new services
  • Assisting with phone sales and servicing of Commercial Accounts
  • Processing all requests and corresponding with customers via Commercial email-boxes
  • Contacting existing customers to verify information
  • Corresponding with customers in reference to issues
  • Assisting with Commercial Abuse
  • Invoicing Commercial and Educational services
  • Processing credit card payments and answering questions in regards to billing inquiries
  • Assisting in the process of all cable and fiber inquires and work orders
  • Other duties as assigned by Management



  • H.S. Diploma or G.E.D.
  • Working knowledge of Microsoft Word and Excel
  • Good Customer Service Skills a must
  • Good Communication Skills a must– oral and written
  • Excellent Follow-up and Time Management Skills are a must
  • Excellent Typing/Data Entry Skills
  • Strong Math skills
  • Ability to work well both independently and as part of the team
  • Ability to adapt well to change and the changing needs of the company