Commercial Sales Customer Service Representative

Company: PenTeleData
Department: Commercial Sales
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: Monday-Friday, 8AM-5PM
Pay Rate: Based on experience

* Note: this is a WFH opportunity at this time but be aware that this could change with the needs of the company in the future.*
**Candidates must live within a 50-mile radius of our base office in Palmerton and have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.

A friendly and professional Customer Services Representative is needed in the Commercial Sales Department.

Responsibilities Include:

  • Answering Telephones
  • Processing changes to existing accounts and setting up new services
  • Assisting with phone sales and servicing of Commercial Accounts
  • Processing all requests and corresponding with customers via Commercial email-boxes
  • Contacting existing customers to verify information
  • Corresponding with customers in reference to issues
  • Assisting with Commercial Abuse
  • Invoicing Commercial and Educational services
  • Processing credit card payments and answering questions in regards to billing inquiries
  • Assisting in the process of all cable and fiber inquires and work orders
  • Other duties as assigned by Management


Full-Time employees receive:

  • Company paid Medical, Dental and Vision plan
  • Company paid Pension Plan
  • Company matched 401K Plan
  • Paid Time Off
  • Tuition reimbursement program
  • Wellness Program Incentives
  • Advancement Opportunities




  • H.S. Diploma or G.E.D.
  • Working knowledge of Microsoft Word and Excel
  • Good Customer Service Skills a must
  • Good Communication Skills a must– oral and written
  • Excellent Follow-up and Time Management Skills are a must
  • Excellent Typing/Data Entry Skills
  • Strong Math skills
  • Ability to work well both independently and as part of the team
  • Ability to adapt well to change and the changing needs of the company