Customer Service Representative

Company: PenTeleData
Department: Customer Service
Location: Palmerton, Pennsylvania 18071
Job Type: Full Time
Shift: 3PM-11PM or 11PM-7AM (includes alternating weekends and holidays as needed)
Pay Rate: $12.00/hr

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative.
Responsibilities will include:

  • Answering High Volume Telephones
  • Responding to customer emails and chat messages
  • Troubleshooting customer issues
  • Speaking with customers in reference to abuse issues / policy violations
  • Corresponding with customers in reference to service issues
  • Communicating with Partners in reference to accounts
  • Working with other PTD departments to resolve customer issues
  • Processing new residential accounts
  • Quoting prices for dial-up services
  • Processing changes to existing accounts
  • Answering billing questions
  • Making courtesy calls to customers
  • Processing PPV orders

**Please note: The next 6-week training class is scheduled to start on January 28, 2019
*Our CSR’s must be able to meet and maintain company standards for customer care, accuracy, monitoring, attendance and call handling. To assist with these requirements, we provide ongoing training.
INDHP

Qualifications:

  • H.S. Diploma or G.E.D.
  • Previous Customer Service experience
  • Working knowledge of Microsoft Word and Excel programs
  • Familiarity with Windows Operating Systems
  • Understanding of computer virus and network security
  • Positive attitude and professional demeanor
  • Excellent Communication Skills- oral and written
  • Good Typing Skills
  • Good Organizational Skills
  • Good Follow-up Skills
  • Strong Negotiation and Problem Resolution Skills
  • Ability to identify problems and submit trouble tickets
  • Ability to interact well with customers on a daily basis
  • Ability to work well independently and as part of a team
  • Ability to multitask in a fast paced environment
  • Ability to work the weekend and holiday rotation schedule
  • Ability to adapt to the changing needs of the company